FAQ

1. Return Policy

We have a 30-day return policy.! The customer is responsible for notifying our team at contactus@2ndstorygoods.com about the return and shipping the product back. Read more about our return policy.

2. Shipping Information

There is a $5.95 flat rate for all orders, and it usually takes 1-3 business days for items to ship from our U.S. warehouse. Read more about our shipping policy.

3. Where are our products sourced?

Our products are all ethically-sourced in Haiti (with the exception of Not I But We, which is ethically sourced in South Africa, and our Oaxaca Collection, which is ethically sourced in Oaxaca, Mexico)!  The majority of our products are handmade in Gonaives, Haiti (and specifically in the community of Jubilee, which is a place dear to our heart because it is where all of our work began in 2011). All of our makers are paid a living wage for their work. Read more about our impact.

4. What is the Makers Box?

When you sign up for the Makers Box, you'll get curated products delivered straight to your doorstep every quarter! Besides getting exclusive, first-time access to our latest collections, you also get to support the unique craftsmanship of Haitian makers.